Shipping & Returns
- When will I receive my order?
- What will shipping cost?
- Shipping company delays
- How do I get FREE GROUND shipping on my order?
- Do you ship to Canada or US Territories?
- Causes for a shipping delay?
- Can you ship to Freight Forwarders?
- How fast is my order processed?
- When will my order ship?
- What shipping options are available?
- Do you ship outside of the USA?
- How will you ship my order?
- Do you ship to Alaska and Hawaii?
- Do you ship to APO/FPO addresses?
- Do you offer expedited shipping?
- Can I send an order to a country other than the United States?
- Will there be delays during Thanksgiving and Christmas holidays
- Item is on backorder
- Undeliverable packages (orders returned to us)
- Can my order be sent to multiple addresses?
- Billing address information match what is on the credit card billing statement
- Restocking Fee
- Return Shipping Costs
- Outgoing Shipping Costs
While many orders will ship directly from our warehouse in the Chicago suburb of Arlington Heights, IL, we do drop-ship from other suppliers. We do our best to only work with suppliers that can fulfill our orders efficiently and most items will leave within 1-3 business days after processing. Standard ground shipments will take 1-5 business days to arrive, depending on which continental state you ship to. Expedited shipping orders will arrive in the time frame you select at checkout, not including processing time. Please allow extra time when shipping to remote rural areas and during peak holidays. Once your order ships, we will send you a shipping confirmation email with a tracking number and direct carrier link. If you placed your order via telephone and did not provide us with an e-mail address, please contact our customer service line if your order does not arrive within 10 business days.
Shipping is determined by the carrier's calculations based on the weight and/or dimensions of the shipment. Shipments too large or heavy for ground may be shipped via truck freight and will require a quote before processing. Orders placed outside the continental United States need to be placed via our customer service team to ensure an accurate shipping quote and processing information.
While we strive to get your products to you in a reasonable time frame, at certain times shipping company delays can cause issues. While these circumstances are rare, if a delay will cause you to get your item too late, please contact our customer service team to see how we can help.
Two Sets of brake pads (front and rear, for example), where free shipping is noted (ie. Berk Products, AP Racing Rotors) or orders over $300 ship via Ground for free! This does not apply to large items or items where shipping quotes are required (ie: bumpers, seats, GT Wings, etc). Individual items with Free Shipping will be shipped by the carrier of our choice to a single address within the continental United States. Free Shipping excludes orders requiring truck freight or orders shipping to Alaska or Hawaii.
While we can ship to Canada and US territories, we ask that you contact our customer service team for help placing your order. Our team will be able to give you an accurate shipping estimate as well as a time frame to receive your items.
If we have a wrong address or zip code, it may cause a delay as we attempt to get in contact with you to rectify the situation. We are located in the Chicagoland area, and any significant weather in the region may cause delays.
While we have the ability to ship to Freight Forwarders in some circumstances, we ask that you contact our customer service team before placing your order to make sure we can process it properly.
Under normal circumstances, most orders are shipped the same day if placed before 4:30 pm, otherwise, they will be sent out for shipment within 24 hours. Orders placed on weekends or holidays will be fulfilled on the next applicable business day.
Any shipment coming directly from our warehouse (placed during our regular business hours) is typically shipped out within 24 hours of purchase, if not the same day. Items coming from an outside source or on backorder may take longer to send out for shipment. Our warehouse processes orders Monday-Friday between the hours of 9 am and 5 pm. Any orders placed on a weekend or holiday will be shipped on the next applicable business day. If your order will take longer than 72 hours (unless otherwise noted), our team should be in contact as they work diligently to keep you updated on the status of your items. Any questions on the details of an order that has yet to be shipped can be directed to our customer service team.
All shipments are sent by the ground service of our choice, typically UPS, unless otherwise requested. All orders must ship to physical addresses and not a PO Box. Tracking information to be sent once the package has been processed through our facility or partner. For expedited shipping, please reach out to our customer service team for a quote and options.
While we do ship to Canada, American territories, and other international addresses on a case by case basis, please reach out to our customer service team to help with your order. Include your address, items you'd like to purchase, and the best way for us to contact you.
We ship primarily through UPS, FedEx, or USPS. We reserve the option to choose the best carrier available at the time of shipment.
Yes. However, shipments to Alaska and Hawaii are excluded from our free shipping offers. The carrier rate quoted during checkout is only an estimate and is subject to additional shipping charges. For a more accurate quote, or to have priority shipping, please contact our customer service team to assist you.
Yes, we are able to ship to APO/FPO, although we ask that you contact our customer service team for help with your order-this way we are able to accurately process and place your items.
Yes. You can choose 3-Day, 2-Day, or Next Day service for an additional charge-not including the time to process your order. Please refer to the shipping estimate feature in your cart screen to estimate your shipping cost. If actual shipping rates are higher than what the cart quoted, we will contact you as soon as possible to discuss any additional charges.
At this time, we are only able to ship to United States addresses via our website. If you live in Canada, US territories, or other international locations, reach out to our customer service team and we will do our best to assist you on a case by case basis.
While we work hard to get your shipment to you quickly, items purchased during the holiday season can be delayed due to a high volume of orders going through our warehouse. Please allow for extra time during this season. If you need an expedited order, or need to make sure you get your products in a certain time frame, please contact our customer service team and they will work with you.
If a product you purchased ends up being on backorder, we will contact you with a timeframe in which you will get your shipment. In certain circumstances, if an item from a larger shipment isn't available, we will ship the items that are in stock, and the backordered item(s) once they become available.
If the shipping carrier is unable to deliver your item and returns it to us, we will refund these products back to your original payment method except for our 25% restocking fee and any shipping charges that had incurred.
Each order can only be sent to one address. If you are in a situation where you need your items to go to different addresses, please create a separate order for each location. If items need to be split after the order has been placed, please contact our customer service team. This could incur an additional fee and we cannot guarantee we will be able to fulfill the request. No shipping changes can be made once an item has left our warehouse or partner location.
It is important that your address match what is used on your CC billing statement. We work diligently to confirm the credit card holder has authorized the purchase.
Returns are subject to a 25% restocking fee. This includes products that were returned to us via the shipping carrier or you have returned after purchasing.
While we work hard to make sure you love your purchase, we understand that at times you will need to return your items. Shipping charges for returns are the customer's responsibility - we will not pay or reimburse any return shipping charges.
If an item was sold with "Free Shipping", the original, actual outgoing shipping charges cannot be refunded and will be deducted from your refund.