Shipping & Returns

  1. When will I receive my order?
  2. What will shipping cost?
  3. Shipping company delays
  4. How do I get FREE GROUND shipping on my order?
  5. Do you ship to Canada or US Territories?
  6. Causes for a shipping delay?
  7. Can you ship to Freight Forwarders?
  8. How fast is my order processed?
  9. When will my order ship?
  10. What shipping options are available?
  11. Do you ship outside of the USA?
  12. How will you ship my order?
  13. Do you ship to Alaska and Hawaii?
  14. Do you ship to APO/FPO addresses?
  15. Do you offer expedited shipping?
  16. Can I send an order to a country other than the United States?
  17. Will there be delays during Thanksgiving and Christmas holidays
  18. Item is on backorder
  19. Undeliverable packages (orders returned to us)
  20. Can my order be sent to multiple addresses?
  21. Billing address information match what is on the credit card billing statement
  22. Restocking Fee
  23. Return Shipping Costs
  24. Outgoing Shipping Costs

Q: When will I receive my order?

While many orders will ship directly from our warehouse in Sparks, Nevada, we do drop-ship from other suppliers. We do our best to only work with suppliers that can fulfill our orders efficiently, so most orders will leave within 1-3 business days after processing. Standard ground shipments will take 1-5 business days to arrive, depending on which continental state you ship to (a business day is a non-holiday weekday, weekends are not counted). Expedited shipments will arrive in the amount of business days you select, plus the processing time, prior to shipping. Please allow extra time when shipping to remote rural areas and during peak holidays. When your order ships, we will send you a Shipping Confirmation email with a tracking number and direct link you can use to track your order. If you placed your order via the telephone and did not provide us with an e-mail address, please contact customer service if you do not received your order within 10 business days.

Q: What will shipping cost?

Shipping is determined the carrier's calculations bases on the weight and or dimensions of the shipment. Note that non continental rates may require additional cost and you may need to contact us prior to ordering. Shipments to large or heavy for ground by be shipped via truck freight and will require a quote prior to processing.

Q: Shipping company delays

Shipping companies sometimes cause delays. You can contact use if a delay is unreasonable to discuss a replacement order.

Q: How do I get FREE GROUND shipping on my order?

2 Sets of brake pads (front and rear, for example), where free shipping is noted (ie. Berk Products, AP Racing Rotors) or orders over $300 ship via Ground free! (This does not apply to large items or items where shipping quotes are required (ie: bumpers, seats, GT Wings, and so on). Individual items with Free Shipping will be shipped by the carrier of our choice to a single address within the continental United States. Free Shipping excludes orders requiring truck freight or orders shipping to Alaska or Hawaii.

Q: Do you ship to Canada or US Territories?

Yes, please submit a product inquiry ticket so we can have a shipping estimate provided along with a PayPal invoice. In the latter part of 2013 we will try and open up the site to Canadian shipments to be automated after testing is concluded.

Q: Causes for a shipping delay?

Wrong address or zip code used for the shipping address or it is determined undeliverable by the carrier. Occasionally weather may cause a delay in delivery. Contact us is your package does not arrive as expected.

Q: Can you ship to Freight Forwarders?

Contact us via the contact form if you have a specific inquiry.

Q: How fast is my order processed?

Under normal circumstances, orders are processed the same or following day, Monday through Friday during typical business hours. All orders placed Saturday or Sunday will be processed on Monday, with the exception of holidays.

Q: When will my order ship?

All shipments leave Monday through Friday. Since some orders are drop-shipped from other suppliers, we cannot guarantee same or next-day shipments. However, most shipments will leave within 1-3 days. If there are any known delays, we will let you know as soon as possible.

Q: What shipping options are available?

All shipments are sent by the ground service of our choice, unless otherwise requested. All orders must ship to physical addresses. WE WILL NOT SHIP TO PO BOXES. While we do offer express service, you may need to contact us before ordering to get a shipping quote.

Q: Do you ship outside of the USA?

Yes, on a case by case basis we do ship to Canada, non-Continental US Territories, and Internationally. Please use the contact form for your need, payment to be secured by PayPal: We will send an invoice with the items keyed in for payment.

Q: How will you ship my order?

We ship primarily through USPS and FedEx, however, some shipments may be shipped by UPS. We reserves the option to choose the best carrier available at the time of shipment.

Q: Do you ship to Alaska and Hawaii?

Yes. However, shipments to Alaska & Hawaii are excluded from our free shipping offers. The carrier rate quoted during checkout is only an estimate and is subject to additional shipping charges that will be charged to your credit card. If you would prefer your Alaska or Hawaii order sent via Priority Mail please contact our Customer Service department at 888-263-1842. Our team is available Monday through Friday 8am – 5pm Central Time or us our online contact form.

Q: Do you ship to APO/FPO addresses?

Yes, we are able to ship to APO/FPO, although the process may not function through our website at this time. If you would like to place an order and ship it to an APO/FPO address, we would forward you a PayPal invoice based on your needs and our shipping estimates. Please use the contact form to send a specific inquiry!

Q: Do you offer expedited shipping?

Yes. You can choose 3-Day, 2-Day or Next Day service for an additional charge. The expedited shipping duration does not include the time to process your order. Please refer to the Shipping Estimate feature in your cart screen, after adding your items, to estimate the amount of your shipping cost. If actual shipping rates are higher than the what the cart quoted, we will contact you as soon as possible to discuss any additional charges.

Q: Can I send an order to a country other than the United States?

Currently, we only ship to the 50 United States if ordered from a billing address in the United States. Please use the contact form if you have a special case.

Q: Will there be delays during Thanksgiving and Christmas holidays

Please allow extra time for deliveries during the holiday season. If expedited shipping is required, please contact us.

Q: Item is on backorder

We will contact customers via phone and/or email in case the product you ordered is on backorder and will be delayed. If you have other items on your order that are not on backorder we may ship items separately, backordering the unavailable items.

Q: Undeliverable packages (orders returned to us)

Packages that are returned to us by the U.S. Postal Service or UPS and marked as "Unclaimed", "Return to Sender", "Attempted Unknown", "Refused", or "Invalid Street Address", will be credited back to the customer's credit card on file, less the shipping and handling fees and a 25% restocking fee.

Q: Can my order be sent to multiple addresses?

Orders can only be sent to one address. Place separate orders for each shipping address.

Q: Billing address information match what is on the credit card billing statement

It is important that your address match the address used on your CC billing statement. We will call, email or use other ways to verify that the credit card holder authorized the purchase.

Q: Restocking Fee

Returns are subject to a 20% Restocking Fee.

Q: Return Shipping Costs

Return shipping is the customer's responsibility.

Q: Outgoing Shipping Costs

If an item was sold with "Free Shipping", the original, actual outgoing shipping charges cannot be refunded and will be deducted from your refund.